Report Abuse

Each abuse report creates a ticket in our system, which is reviewed by our support team. Every related request is examined within 24 hours, and the complainant is notified that their request is under review. If you have an account at sh.com.tr, the created ticket ID will be automatically sent to you via email. Otherwise, the ticket ID will be sent to the email address provided in the abuse report form. You can track the complaint process through your account (for registered users) or with the ticket ID (for non-registered users).

In cases of abuse that violate our Terms of Service, the domain owner is expected to respond within 24 hours. If the domain owner does not respond within this time, the domain will be suspended after 48 hours. If the owner takes action, the support team will determine a reasonable time for correction. Once the abuse is resolved, the complainant will be notified via email. If the deadline is exceeded without a valid reason, the domain will be suspended. For abuse cases related to malware and phishing, services will be suspended without a chance of correction.

In cases where the abuse report is made via phone or mail, the process will be handled by the contacted authority.

Please note that abuse reports are stored by SH Online A.Ş. for two (2) years and can be shared with ICANN authorities upon request.

Each abuse report creates a ticket in our system, which will be reviewed by our support team. Every related support request is examined within 24 hours, and the complainant is notified that their request is under review. If the complainant already has an account on sh.com.tr, the created ticket’s ID is emailed to them automatically. If the complainant does not have an existing account on sh.com.tr, the ticket ID is sent to the email address specified in the submitted abuse report form. Abuse reports can be tracked via the user account (users with existing accounts) or with the help of the ticket ID (users without an sh.com.tr account).

In abuse cases that violate our Terms of Use, the owner of the related domain(s) are expected to reply to the notice within 24 hours. If the owner of domain(s) associated with the report(s) of abuse does not reply to the email notice with written intention of correction within 24 hours of receiving it, the associated domains will be suspended in the next 48 hours. In the case SH Online receives a reply from the associated domain owner, the support team decides on a reasonable amount of time for correction; the time allotted depends on the subject of the abuse and can vary across cases. Once the abuse is corrected, the complainant is updated via email. If the allotted correction time is exceeded without reasonable excuse, the associated domain(s) are subject to suspension. If the subject of the abuse is malware and/or phishing, domain service(s) are stopped without a chance of correction.

In cases of abuse report(s) made via phone calls, or at our physical address, information regarding the operation, follow-up, and conclusion of the complaint(s) will be provided by the referenced authority.

Please note that any and all reports of abuse are maintained by SH Online A.Ş. for two (2) years and can be shared with ICANN authorities upon their request.