Each abuse report creates a ticket in our system which will be reviewed by our support team. Every related support request is examined within 24 hours, and the complainant is notified that their request is under review. If the complainant already has an account on sh.com.tr, the created ticket’s ID is emailed to them automatically. If the complainant does not have an existing account on sh.com.tr, the ticket ID is sent to the email address specified in the submitted abuse report form. Abuse reports can be tracked via the user account (users with existing accounts) or with the help of the ticket ID (users without an sh.com.tr account).
In abuse cases that violate our Terms of Use, the owner of the related domain(s) are expected to reply to the notice within 24 hours. If the owner of domain(s) associated with the report(s) of abuse does not reply to the email notice with written intention of correction within 24 hours of receiving it, the associated domains will be suspended in the next 48 hours (following the ending of the reply time allotted to the associated domain owner). In the case SH Online receives a reply from the associated domain owner, the support team decides on a reasonable amount of time for correction; the time allotted depends on the subject of the abuse and can vary across cases. Once the abuse is corrected, the complainant is updated via email. If the allotted correction time is exceeded without reasonable excuse, the associated domain(s) are subject to suspension. If the subject of the abuse is malware and/or phishing, domain service(s) are stopped without a chance of correction.
In cases of abuse report(s) made via phone calls, or at our physical address, information regarding the operation, follow-up, and conclusion of the complaint(s) will be provided by the referenced authority.
Please note that any and all reports of abuse are maintained by SH Online A.Ş. for two (2) years and can be shared to authorities of ICANN upon their request.
