Each abuse report creates a ticket in our system which will be reviewed by our support team. Every related support request is examined within 24 hours, and the complainant is notified that their request is under review. If the complainant already has an account on sh.com.tr, the created ticket’s ID is emailed to them automatically. If the complainant does not have an existing account on sh.com.tr, the ticket ID is sent to the email address specified in the submitted abuse report form. Abuse reports can be tracked via the user account (users with existing accounts) or with the help of the ticket ID (users without an sh.com.tr account).
In cases of abuse report(s) made via phone calls, or at our physical address, information regarding the operation, follow-up, and conclusion of the complaint(s) will be provided by the referenced authority.
Please note that any and all reports of abuse are maintained by SH Online A.Ş. for two (2) years and can be shared to authorities of ICANN upon their request.