DEDICATED AND VIRTUAL SERVER SERVICES USAGE AGREEMENT

1. Parties

On one side, PremierDC Veri Merkezi A.Ş. (hereinafter referred to as the “SERVICE PROVIDER”), located at “Otakçılar Cad. No: 78 Kat:4 Flat Ofis Eyüp/İstanbul” (Tax Office: Bayrampaşa, Tax No: 4630494683); and on the other side, the real or legal person whose information is collected through the registration form on the SERVICE PROVIDER’s website “www.sh.com.tr” and who purchases the SERVICE PROVIDER’s products/services through the site (hereinafter referred to as the “CUSTOMER” and/or “YOU”), have agreed to this Service Agreement (hereinafter referred to as the “Agreement”) under the terms and conditions set forth below. Hereinafter, the CUSTOMER/YOU and the SERVICE PROVIDER shall each be referred to as a “Party” and collectively as the “Parties.”

This Agreement is an annex and integral part of the “Service Agreement” you have accepted electronically. In cases not covered in this Agreement, the provisions of the General Terms of Use and the Preliminary Information Form and Service Agreement, which have been read and accepted by the CUSTOMER, shall apply.

2. Subject and Purpose of the Agreement

The subject of this Agreement is to determine the procedures and principles regarding the sale and use of the dedicated and/or virtual server service purchased by the CUSTOMER from the SERVICE PROVIDER.

3. General Provisions

3.1. Under this Agreement, the service provided by the SERVICE PROVIDER to the CUSTOMER consists of leasing a physical server device owned by the SERVICE PROVIDER (dedicated server) and/or providing a virtual server with shared resources through virtualization technology, also owned by the SERVICE PROVIDER, and hosting these servers in the SERVICE PROVIDER’s Data Center connected to the SERVICE PROVIDER’s internet backbone.

3.2. The CUSTOMER will be able to control and manage these servers connected directly to the SERVICE PROVIDER’s backbone via remote access protocols.

3.3. The CUSTOMER may receive either dedicated or virtual server rental services from the SERVICE PROVIDER under this agreement.

3.4. Changes to this Agreement, which was approved during the CUSTOMER’s online application, will be published on the website and/or notified to the CUSTOMER via email. If the CUSTOMER continues to use the services of the SERVICE PROVIDER, it shall be deemed that the CUSTOMER accepts the amended terms.

4. Rights and Obligations of the Parties

4.1. The SERVICE PROVIDER shall activate the services requested by the CUSTOMER after the payment is received and inform the CUSTOMER accordingly.

4.2. The SERVICE PROVIDER shall not be held liable for any damages or losses that the CUSTOMER may suffer due to malfunctions, failures, errors, or interruptions in telecommunication lines or Internet Service Providers’ (ISPs) systems outside its control. In case of such disruptions, the CUSTOMER cannot make any claims or demand compensation from the SERVICE PROVIDER. However, the SERVICE PROVIDER shall make every reasonable effort to resolve the issue.

4.3. The CUSTOMER agrees, declares, and undertakes that if any illegal actions such as bulk email sending (spamming), phishing fraud, or attacks on internal or external networks are conducted through their allocated server, or if the database of the SERVICE PROVIDER is negatively affected, the server will be deactivated by the SERVICE PROVIDER without the need for prior notice, and no refund will be made for any fees paid up to that date. The CUSTOMER is solely responsible for complying with Turkish laws, BTK (Information and Communication Technologies Authority) regulations, and the rules set by the SERVICE PROVIDER.

4.4. The CUSTOMER is solely responsible for all data and content provided on electronic platforms under the services they use, and shall hold the SERVICE PROVIDER harmless from any third-party claims.

4.5. The CUSTOMER undertakes to comply with the laws of the Republic of Turkey in connection with the services rented or purchased. In case of any violation of applicable laws and regulations via the services, the CUSTOMER shall be exclusively liable and shall indemnify the SERVICE PROVIDER against any damages or claims by third parties.

4.6. For Dedicated Server and/or Hosting Services, all software configurations, security settings, and restricted access information, as well as system administration tasks, are the CUSTOMER’s responsibility unless otherwise specified and purchased as part of the service.

4.7. For Dedicated Server and/or Hosting Services, backing up and restoring the server's data is entirely the CUSTOMER’s responsibility. This can be done by the CUSTOMER, an authorized third party, or by the SERVICE PROVIDER for an additional fee.

4.8. The CUSTOMER is responsible for the installation, licensing, configuration, and management of any software, documents, or data added to or removed from the server. The SERVICE PROVIDER shall not be liable for any issues arising from such actions.

4.9. In case of Dedicated Server rental:

a) The SERVICE PROVIDER shall fulfill any physical changes or modification requests by the CUSTOMER within one (1) business day after notification. Depending on availability, alternative parts with similar specifications may be offered.

b) The SERVICE PROVIDER shall remedy any hardware failures reported by the CUSTOMER as soon as possible. The SERVICE PROVIDER shall not be liable for data loss or service interruption.

c) If a device replacement is necessary, the SERVICE PROVIDER may replace it with a device of equivalent quality, capacity, and technology. If such devices are unavailable, higher-quality alternatives may be provided without additional charges.

4.10. The CUSTOMER acknowledges that the SERVICE PROVIDER may relocate its servers as necessary. In this context, IP addresses assigned to the CUSTOMER may be changed. The SERVICE PROVIDER does not guarantee the permanent allocation of any specific IP address. If a change is required, the SERVICE PROVIDER will notify the CUSTOMER at least two (2) weeks in advance. The CUSTOMER is responsible for cooperating with the change.

4.11. The SERVICE PROVIDER may provide support to the CUSTOMER regarding basic matters via the user panel or by phone. Additional services provided at the data center where the CUSTOMER’s equipment is located may be subject to a fee, and the CUSTOMER will be informed accordingly.

4.12. The CUSTOMER shall not engage in any activities that may disrupt the SERVICE PROVIDER’s network or related systems, resources (CPU, RAM, Network), services, or devices. In such cases, the SERVICE PROVIDER may require the CUSTOMER to reduce usage or pay for additional required resources. Otherwise, the SERVICE PROVIDER reserves the right to terminate the agreement.