Sadece Hosting, Quality Policy

Information

Supporting content related to data center regulations, connectivity services, and associated corporate functions.

Our Company

Sadece Hosting is a leading, distinguished, and carrier-neutral data center services provider in the industry. We operate across cities throughout Europe to provide secure and high-connectivity environments for IT and telecom equipment that empower the digital economy. Our data centers offer environments where independent networks that form the internet converge and where bandwidth-intensive applications, content, and data are hosted.
As Sadece Hosting, while we are committed to sustainably developing and expanding our commercial activities, we also enhance our reputation in the industry and meet customer expectations through exemplary services, innovative approaches, and value-added solutions. Our integrated quality management system is an essential part of this continuous improvement process.

Our Commitments

At Sadece Hosting, effective quality management is of great importance to all our employees. We aim to consistently provide high levels of service quality and customer satisfaction.

Our management ensures that the Company:

* Complies with applicable legislation, regulations, and government directives, and where possible, implements industry-relevant best practices.
* Provides an environment to continuously improve performance by implementing an effective quality management system and establishing objectives and targets to fulfill our commitments.
* Supplies the necessary tools, knowledge, and resources to ensure proper implementation of the quality management system and its integration into the company's operational culture.
* Understands the needs of relevant stakeholders and incorporates those needs into service delivery when possible and agreed upon.
* Ensures that setting, achieving, or adapting objectives does not negatively affect the quality of service.
* Communicates the importance of effective quality management to relevant stakeholders.
* Provides training to ensure individuals are equipped with the necessary skills to fulfill their roles and contribute to our goals and objectives.
* Effectively manages the performance of strategic suppliers and the services or goods they provide.
* Understands customer requirements and monitors our service delivery.
* Identifies and mitigates major risks to service quality.
* Annually reviews the quality policy and integrated management system to monitor ongoing consistency, relevance, compliance, and significant changes.

All individuals working for or on behalf of the Company must:

* Comply with all relevant company requirements, procedures, and policies.
* Promote our commitment to quality management to relevant stakeholders.